Cancellation Policy
We completely understand that circumstances arise that sometimes prevent people from maintaining their booking commitment, in return we would like our customers to understand that once a booking has been made, that position is no longer available for someone else, whether that be a lesson position, a horse coming in for training, a clinic or workshop position, an accommodation booking or an agistee position. Therefore, we have a cancellation policy in place…
Casual Lessons:
Full payment to be made if cancellation is within 24 hours.
Term Commitment Lessons:
There is no refund for cancelling lessons unless organised before the term commitment is made. Our administration team try their best to adjust the term plan, if possible, when given enough warning. Unfortunately, sickness does not entitle a refund.
If you have an unexpected injury or illness that leaves you unfit to ride and you need to cancel the remainder of your term commitment, please get a doctor’s certificate, and call us, we will keep the remainder of your term commitment as credit until you are fit to ride again.
Horse Training Deposit:
Booking a horse for training requires a $200 deposit to secure your position.
There is no refund if cancellation is made within one month of arrival date.
There is a partial refund ($150) if cancellation is made over one month before arrival date (to cover administration expenses).
Accommodation Bookings:
Full payment is required to secure your accommodation position.
There is a partial refund for cancellations over one month from arrival date (minus 25% for administration fees).
There is no refund for the first night if cancellation is made within 5 days of arrival date and remaining nights are 50% refundable.
Clinic or Camp Bookings:
25% will be retained by Avoca Park from any withdrawal of clinic/camp for administration expenses when refunds are available.
No refunds for cancellations unless a replacement rider can be found by the original participant or Avoca Park’s waiting list.
In our School Holiday Programs - we require a minimum of 4 participants for each session and maximum of 8.
Should you wish to replace or add a participant to the Kids Camp/ Clinic after registration has already occurred, contact our office for assistance.
Except as otherwise set out, no refunds or credits will be provided to a participant who misses part or all of a Camp/clinic.
Please note that there are no fees to transfer your Camp to another Camp date if there is room.
Agistment:
Securing agistment at Avoca Park requires one full month of agistment as a deposit.
There is no refund for cancellations within one month of arrival date.
Cancellation Policy in Regards to COVID-19.
Cancellations by Participants:
If cancellation occurs after 4 weeks before booked camp/clinic 50% of fees will be retained.
If cancellation occurs within 1 week of camp/clinic 75% of fees will be retained.
If cancellation within 24hour period of camp/clinic, full payment is due.
Cancellations by Avoca Park:
If Avoca Park must cancel an event before the program commences due to, but not limited to, any of the following reasons, all fees paid will be fully credited to use again within a 3-month period of the refund:
– A staff member is unable to work, and Avoca Park is unable to provide a replacement staff
– Public health restrictions change such that we are no longer allowed to run the event
If you are unable to attend due to new restrictions or regulations, put in place by the DHHS. You will be given credit which has to be used within 3-months of the restrictions lifting.
If an event is cancelled by Avoca Park after it has already started (which would occur, for example, if anyone in the event were to test positive or be suspected of having COVID-19), a pro-rated refund will be provided for any fees paid.
FOLLOW US
